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Subscription Terms

These Subscription Terms (“Subscription Terms”) supplement the Terms of Service (www.provagroup.com/terms-of-service) such that collectively they govern the use of information and services provided by PROVA Group (www.provagroup.com) for Subscription Users. Use of the System by Subscription Users is subject to these collective terms, which the User agrees to by using the System. Service Provider does not consent to any use of the System by Subscription Users, even the public / free version, unless User agrees to these collective terms. PROVA Group reserves the right to update or modify these Subscription Terms at any time without prior notice to you. Your use of the System following any such change constitutes your unconditional agreement to follow and be bound by these Subscription Terms as changed. For this reason, we encourage you to review these Subscription Terms whenever you use this System as a Subscription User.

1. Subscriptions – What Do They Provide?

When purchasing a subscription, the Subscription Name and Subscription Details summarize the type of features that will be offered under that subscription. Importantly, the “Subscription Notes” further explain the features that will be offered under that subscription, providing detailed information such as:

  • What capabilities within the PROVA Group application are included as part of the subscription

  • Any additional capabilities, such as PROVA partner offerings, which are included as part of the subscription

  • Any special considerations, offers or other included items that are provided for subscribers

To summarize, the Subscription Notes provide the details of what each subscription entails, so please read carefully when deciding to subscribe.

2. Subscriptions – Release of Partner and Special Considerations

The Service Provider may provide additional capabilities and special considerations defined for a subscription that are outside the PROVA Group application. The Service Provider will utilize the email address that you provide as your account email to communicate any such offers. On occasion, the Service Provider may offer similar or same additional capabilities and special consideration non-subscribers. The Service Provider may use the News & Events communication, in addition to targeted email communications.

Once again, the set of additional capabilities and special considerations (if any) are detailed in the Subscription Notes for your purchased subscription.

3. Subscription List, Status and Payment

When a User logs into the PROVA Group website (www.provagroup.com) and chooses the “Subscriptions” tab, the User will see the list of subscriptions offered in a scrollable list:

  • Subscription Name – A short field that summarizes the subscription.

  • Status – The status of the Subscription for the User:

    • New – A newly offered subscription that the User has not previously subscribed.

    • For subscriptions that the User has previously subscribed:

      • Subscribed – The User is an active subscriber, with a paid-up subscription that can be used to attend events released for the subscription.

      • Owe – The User is an active subscriber, but one or more attempts to charge the monthly Subscription Cost via the PayPal gateway has failed. PROVA Group will make additional attempt(s) to charge the monthly Subscription Cost and may contact the User to diagnose and correct the payment issue. In the meantime, the subscription can still be used to attend events for the subscription.

      • Unsubscribed – The User has decided to cancel their subscription, so the User is no longer an active subscriber and cannot use the subscription to attend events released for the subscription.

      • Suspended – The PROVA Group Administrator has suspended the subscription and has attempted to contact the User (initially via your provided email) to resolve any underlying subscription issues.

    • Reason – A brief explanation for the Status of the subscription.

Payment via PayPal (or other Payment Gateway) 

When a User subscribes to a subscription, the System uses PayPal (or other Payment Gateway) to process payment for the first month. This first payment date becomes your regular monthly payment date. The subscription automatically renews each month on this payment date (so the subscription frequency is “Month”) at a monthly cost shown as “Subscription Cost”.

The Service Provider may change the price for paid, automatically renewing subscriptions from time-to-time and will communicate any price changes to the User in advance and, if applicable, how to accept those changes. Price changes will take effect for the next monthly subscription payment date following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the System after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the subscription prior to the date that the price change goes into effect.

Renewal; Cancellation 

Your subscription will automatically renew each month unless you unsubscribe (i.e., cancel) your subscription before the end of the then-current subscription period. A cancellation will take effect the day after the last day of the current monthly subscription period. We do not provide refunds or credits for any partial monthly subscription periods.

4. Contact Information 

Please refer to: https://www.provagroup.com/contact-us
Date of last revision: 13 December 2021